Peppol Service Provider Support

Report a Peppol service or delivery issue

Use this channel for participant onboarding, message delivery, rejection, duplicate, and Access Point availability issues.

Contact and availability

Email: support@accountai.be
Telephone: +32 472 563 785
Standard support hours: Business days, 09:00-17:00 Europe/Brussels
Critical availability incidents: Monitored outside standard hours

Response targets

Urgent: widespread outage or blocked production traffic, acknowledge within 1 hour.
High: major participant or delivery failure, acknowledge within 4 business hours.
Normal: limited operational issue, acknowledge within 1 business day.
Low: general request or question, acknowledge within 2 business days.

Security issue?

Do not use this form for vulnerabilities, exposed credentials, unauthorized access, or suspected data breaches.

Use the security reporting channel

Support issue form

Provide identifiers and sanitized evidence needed to investigate. A reference ID is issued immediately.

Reporter details Full name * Email address * Organization Telephone

Report details Severity * Approximate occurrence time Peppol Participant ID Message ID

Subject * Description * Sanitized technical details I confirm that this report does not contain passwords, private keys, certificate secrets, complete invoice XML, or unnecessary personal data.